Cookie & Privacy Policy

GK SWITCHGEAR LIMITED – PRIVACY POLICY

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

We are G.K. Switchgear Ltd (company number 01934531) whose registered office address is at 54 Colts Holm Road, Old Wolverton, Milton Keynes MK12 5QD.
We collect, use and are responsible for certain personal information which we may collect about you. When we do so we are regulated under the E.U General Data Protection Regulation 2016/679 which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. In those regulations personal information is referred to as ‘personal data’.

Application of this Policy

This privacy policy relates to any details we may collect or hold about you when you place an order or have any dealings with us.

Our collection and use of your personal information

We may collect personal information about you when you contact us, send us feedback and purchase products. Where the entity purchasing products from us is a company or organisation the personal information we collect may relate to the individual within that company or organisation with whom we had dealings at that time.
We only collect this personal information from you directly the personal information we collect about you depends on the particular reason why you contacted us. Such information may include:
your name, address and contact details

• bank account and payment details
• details of any feedback you give us by phone, email, post or via social media
• information about the goods and services we provide to you

We use this personal information to:

• create and manage your account with us
• verify your identity
• provide goods and services to you
• notify you of any changes to our goods or services
• improve our services and the goods we supply

None of our products and services, or our website, is intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, and these will depend on the personal information in question and the specific context in which we collect it.
The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you or the company or organisation you represent, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)

Who we share your personal information with

We may share your name and delivery address with our third-party suppliers (such as carriers that we use). This data sharing enables them to deliver the goods you ordered to you.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

The provision of contact details and payment details are required from you to enable us to correctly process your order. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Transfer of your information out of the EEA

All personal data that we collect is retained in the European Economic Area (EEA) and we do not transfer your personal information to any countries which are outside the EEA).

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. The only cookies we use on our website are Google Analytics Tracking cookies.   Those cookie collect statistical information only and store this in an anonymised format.  Those cookies do not gather or store personal information in any way.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:

• email, call or write to us
• let us have enough information to identify you e.g. account number
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates including any account or reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy policy was published on 25th May 2018 and last updated on 25th May 2018.
We may change this privacy policy from time to time, when we do the latest version will be published on our website and this clause will be updated to show the new date.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us please send an email to sales@gkswitchgear.co.uk or write to GK Switchgear Ltd
54 Colts Holm Road, Old Wolverton, Milton Keynes MK12 5QD or call 01908 225777.